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Master Data HierarchyDriven by Ontology1The words
Black Forest Gateaudhinx showcaseSmart Vehicle DelegationSmart Living showcaseMaster Data HierarchyDriven by OntologyAnalysesAssessed atAssessmentAttachmentsIntent to createClaim openedClosed atClosure decisionClosure noteComplaint positionsComplaint rejectedComplaint reportCompliance assessedCompliance classCreated atCustomerCustomer complaint numberCustomer partyCustomer QualityCustomer quality engineerRecord dataDecideDeliverDescription0-Mileage Complaint8D openedEnterEvaluateInteraction publishedInvestigateIssue analysedIssue decidedIssue severityItemsLinked recordCase volumeCompliance relevant8D shareIntegrity escalationLead timeNTF shareOverdue shareppmNo trouble found (NTF)NTF noteOpenPart physically returnedPart received & data recordedPlatformPre-analysis — visual checkProblem SolvingPSCR (Product Safety & Conformity Representative)PublishQ3 — AnalysisQ4 — ClosureQ2 — ComplianceQ0 — EventQ1 — IssueK — Return & pre-analysisQuality ManagementReceipt noteReceived quantityRecord numberRejectReport StatusAuthorityDuty to reportRequired responseResponse dueReturn referenceReturned atTitleUserVisual finding
100 %The car maker complains about a part – right after assembly, at 0 kilometres.
Return, visual check, compliance and analysis follow fixed rules; the PSCR decides along.
At the end there is a record – rejected, with an 8D or as a commercial claim.
0-mileage complaint
One word. Once in the catalogue, the same for everyone.